Shipping, Returns & Refunds

Please note, we only accept returns and exchanges for items purchased at full price, this excludes items purchased during our promotional markdowns. Returns are also only applicable to the pieces that are in stock, NOT made-to-order or customized bracelets and cuffs, unless the purchaser can prove that such items were received faulty or damaged. Customer satisfaction is always our top priority, and as such we handle each query on an individual basis to the best of our ability. Please read our return policy carefully:

•Please contact us by email (contact@owensavary.com) within 7 days of receiving your order.

•All returns should be sent back to us in their original packaging provided within 14 days.

•Returns outside the 14-day window may be accepted at our discretion.

•The item(s) should be returned in their blue pouches, unworn and in perfect condition. Returns that are damaged, soiled or returned without their original boxes, pouches and documents may not be accepted and may be sent back to the customer.

•Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If you receive an item which is damaged, please contact us immediately.

•If your item is faulty (i.e. received damaged or manufacturing fault), we can offer alternatives such as repair or exchanges. For more information, please contact our customer service (contact@owensavary.com).

•All successfully returned items will be credited to the account used to originally purchase the items, less any taxes or import duties. 

If you have received an item from owensavary.com as a gift you can exchange it for another item of the same value or more provided you pay the cost difference and the additional taxes and import duties, and any additional charges which may be incurred as a result of the exchange. This is only applicable to pieces purchased from the Owen&Savary stock and NOT to custom-made orders. 

Your new item(s) will be shipped to you as soon as we receive your returned package and any additional payment which might be required.

Returns and exchanges should be shipped back to : 

Owen&Savary/Returns 

52 avenue Victor Hugo

75116 Paris

FRANCE 

All returned items meeting the above criteria will be credited to the account used to originally purchase the items, less any taxes or import duties incurred. If you have any queries, or wish to discuss the returns procedure in further detail, please do not hesitate to contact us at Owen&Savary Customer Service: contact@owensavary.com